Returns & Refund Policy | Gifts.artsNprints.com

Returns & Refund Policy | Gifts.artsNprints.com

At Arts N Prints (Newtech Corporation of India, est. 1984), we take pride in delivering high-quality, customized gifting products. Since most of our items are made-to-order, please review the policy below.

1. Return Eligibility

• Customised Products: Returns are not accepted once the order is confirmed and production has started, as these items are made specifically for you.

• Non-Customised Products: Returns may be accepted if the product is unused, undamaged, and in original packaging. A request must be raised within 48 hours of delivery.

2. Damaged / Defective / Wrong Item

• If you receive a damaged, defective, or incorrect product, notify us within 24 hours of delivery.

• Share clear photos/videos of the issue via WhatsApp/email for verification.

• Once approved, we will arrange a replacement or process a refund.

3. Refund Process

• Refunds are issued only in cases of damaged, defective, or wrong delivery.

• Approved refunds will be processed to the original payment method within 7–10 business days.

• Shipping charges (if applicable) are non-refundable.

4. Cancellation Policy

• Orders can only be cancelled before production begins.

• Once customisation/production has started, cancellation is not possible.

5. Replacement Policy

• Replacements are offered for verified cases of damage, defect, or incorrect item delivered.

• Replacement timelines depend on product type and stock availability.

6. Non-Returnable Items

• Personalized/customized gifts

• Products purchased under clearance or special discount offers

• Items damaged due to mishandling after delivery

7. Contact Us

For return/refund assistance, reach us at:

Email: support@artsnprints.com
Call/WhatsApp: +91 9036882890
Website: Gifts.artsnprints.com